1. Cancel a subscription
You may cancel a recurring plan from My Account or the connected billing portal. Unless checkout terms say otherwise, cancellation stops the next renewal and paid access continues until the end of the current billing period.
2. Timing
Cancellation must be completed before the renewal is processed. A cancellation request received after a renewal may apply to the following billing period, subject to applicable law and the refund policy.
3. After cancellation
Your account may move to the available free tier when paid access ends. Features, token allowances, collaboration and storage may change. We will explain any export deadline or project restriction before it takes effect.
4. Account deletion
Cancelling a subscription does not delete the account or projects. Account deletion is a separate confirmed process in My Account. Deleting an account does not automatically resolve an unpaid balance or remove records that must be retained by law.
5. Plan changes and help
Upgrade, downgrade and proration treatment will be displayed in the billing portal. For help, email hello@archimass.ai with the account email and invoice number; do not send full card details.