1. Statutory rights
Mandatory consumer rights always apply and are not restricted by this policy. Any additional ArchiMass refund window will be stated clearly at checkout and inserted here before launch.
2. Payment errors
We will investigate duplicate charges, incorrect amounts, failed provisioning and unauthorised payments reported promptly. Approved refunds return to the original payment method; bank and card processing times vary.
3. Tokens and consumed compute
Tokens fund compute-intensive generation and analysis. Once tokens have been consumed to perform a requested operation, they are generally not refundable except where the service failed to deliver the operation, the law requires a refund, or ArchiMass agrees otherwise. Purchased but unused token treatment, expiry and carry-over will be shown at purchase.
4. Subscription refunds
Cancellation normally affects future renewals and does not automatically refund the current billing period. See the cancellation policy. Exceptional or legally required refunds will be reviewed using the purchase date, usage and reason.
5. Request a review
Email hello@archimass.ai with the account email, invoice number, charge date and reason. Do not send full card details. We may request additional information to verify the account and payment.